1. Returns Overview:
   At tech-essentials.com, we strive to provide you with high-quality electronics and excellent service. We understand that there may be instances where you need to return an item. Please review our return policy below for details on how to proceed with returns.
   
   
2. Return Period:
   You have 15 days from the date your order was delivered or made available for collection to return an unwanted item for a refund. We do not accept returns for unwanted items after this 15-day period.
   
   
3. Eligibility for FREE Returns:
   If your item is faulty, defective, damaged, or incorrect, you will be eligible for FREE returns. We are committed to ensuring you receive a hassle-free replacement or refund in such cases.
   
   
4. Returns Cost for Non-Defective Items:
   If your item is not defective, damaged, or incorrect, you are responsible for the return shipping costs, which will be deducted from your refund.
   For small and medium items returned from within the UK, the return cost is £25 per parcel.
   For large items or overseas orders, return costs may vary significantly. Please contact our customer support team, and we will provide you with an estimated return cost before you initiate the return process.
   
   
5. Return Process:
   To initiate a return, please follow these steps:
1. Contact our customer support team via email at customerservice@tech-essentials.com or by chat on WhatsApp at +44 7741 439227.
2. Provide your order number, a detailed description of the reason for the return, and photographic evidence if applicable (for damaged or defective items).
3. Our customer support team will guide you through the return process, including arranging for a return label if your item is eligible for a FREE return.
4. Pack the item securely in its original packaging or equivalent, ensuring that all accessories and manuals are included.
5. Attach the return label (if provided) to the package and send it to the designated return address.
   
   
6. Refund Processing:
   Once we receive your returned item and verify its condition, we will process your refund within 14 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

Contact Us:
If you have any questions or need further assistance regarding returns, please do not hesitate to reach out to our customer support team. We are here to help you with your return inquiries and ensure a smooth return process.

Thank you for choosing tech-essentials.com for your electronics needs. We value your satisfaction and aim to provide you with the best possible shopping experience.